01 — Frequently asked

Questions, answered.

What buyers Google before signing up. Trial mechanics, credit costs, refunds, ownership, privacy, team plans, supported models.

What is Single Studio?

A creative production platform with access to 1,000+ AI models across image, video, and audio — one subscription, one workflow, one bill.

How does the 7-day trial work?

You enter a credit card at signup, but we don't charge during the trial. You get 30 credits to test image, video, and audio generation. Cancel anytime in the first 7 days and you won't be billed.

How does the credit system work?

Every generation costs a fixed number of credits visible before you click. Image: 1 credit. Video (5s): 20 credits. Voiceover: 3 credits. Failed generations do not consume credits.

What is smart routing?

When a model errors, filters your prompt, or rate-limits, Single Studio automatically retries on an alternate model from the same modality. You see the result, not the error.

What if a generation fails?

Our smart-routing layer retries with backup models when the primary model errors, filters your prompt, or times out. Failed generations don't consume credits.

Can I get a refund?

Monthly plans: yes, within 14 days of your most recent charge — pro-rated on remaining credits. Annual plans: any-time pro-rata refund on the lesser of time remaining and credits remaining.

Who owns the content I generate?

You do. Generated assets are yours to use commercially. You own the rights to your outputs.

Is my data private?

Yes. Your prompts, generations, and project organization are private to your workspace. We don't train on your content. GDPR-compliant data deletion available on request.

Do you offer team plans?

Yes — Solo ($99/user/mo, 1 user), Studio ($49/user/mo, from 2 users), Agency ($99/user/mo, from 5 users), and Enterprise (contact sales, from 30 users). All include a shared credit pool, role-based access, and audit trails.

What models are supported?

Image: FLUX 1.1 Pro, Imagen 3, Recraft V3, Ideogram 2.0, Stable Diffusion 3.5, DALL-E 3, and more. Video: Veo 3, Runway Gen-3, Pika 1.5, Luma Dream Machine, Kling 1.6. Audio: Suno V4, Stable Audio V2, ElevenLabs V3, Udio, MusicGen.